Live Arrival Guarantee
Live Arrival Guarantee
Every order is backed by our 100% Live Arrival Guarantee. If something arrives dead or damaged, we make it right — always.
If your livestock or plants arrive dead or in poor condition, send us photos within 4 hours of delivery and we'll send a free replacement or full refund. No hassle. No exceptions on our end.
Photograph the affected animals or plants inside the unopened, sealed bag or packaging. 2–3 clear photos are required. Do not open the bag first.
Email the photos to info@razzaquatics.com or use our live chat within 4 hours of the first delivery attempt. Claims submitted after this window cannot be honored.
We'll review your photos and respond promptly. If confirmed, we'll send a free replacement shipment or issue a full refund for the affected items.
We send extra shrimp in every order. If you receive DOA shrimp beyond the extras included, we'll refund those. Extras themselves are not covered but are there as a buffer.
Snails often arrive tucked in their shells — this is normal stress behavior. A dead snail will have its body dangling out of the shell. If yours do, photograph and contact us immediately.
DOA plants are rare but possible during extreme carrier delays. If your plants arrive melted or dead, follow the same photo process within 4 hours.
Same process applies. Photo inside sealed bag within 4 hours. Carrier delays that cause DOA are covered — we always have your back.
We're here Mon–Sun 10am–6pm CST. Email us or use the live chat — we respond fast.
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