Shipping Information

Fast & Safe Delivery

Shipping Information

Every order is packed with care and shipped to arrive healthy. Here's everything you need to know.

🚚 Free Overnight Shipping on Orders $200+

Your livestock ships with insulated packaging, heat/cold packs, and Seachem Purigen — included on every order.

Shipping Rates & Delivery Estimates
Plants & Dry Goods Only
UPS Ground
1–5 Business Days
$11.95 flat rate
Livestock & All Orders
UPS 2nd Day Air
2 Business Days
$19.95 flat rate
✓ Fastest — Recommended
UPS Next Day Air / FedEx Overnight
1 Business Day
$41.95 flat rate
Note: Delivery estimates are provided by carriers and cannot be guaranteed. Severe weather, carrier delays, or holidays may affect delivery times.
UPS Ground Delivery Map
UPS Ground shipping estimate map from Razz Aquatics
Important Shipping Details
📅
Processing Times

Orders processed within 1–7 business days. Livestock ships Monday & Tuesday only. Orders placed after 6am CST Tuesday ship the following week to avoid weekend holds.

📦
Order Tracking

You'll receive a shipping confirmation email with your tracking number once your order ships. Tracking may take 24–48 hours to update with the carrier.

📍
Correct Address Required

The Live Arrival Guarantee is voided if the shipping address provided is incorrect. Please double-check your address before placing your order.

How We Pack Your Order
🦐
Shrimp

Heat-sealed bags with enough water and oxygen to last 12–14 days. Includes Seachem Purigen beads, moss or plants to reduce stress, and a fully insulated box.

🐌
Snails

Heat-sealed bags with adequate water and oxygen for up to 2 weeks of transit. All orders packed in fully insulated boxes.

🌿
Plants

Sealed in durable plastic bags to maintain moisture, then packed in sturdy boxes designed to prevent crushing during shipping.

Questions About Your Order?

We're here Mon–Sun 10am–6pm CST. Reach us by email, live chat, or our contact form.

Contact Us